How to Fix a Kernel32.DLL Error? : [Solved] BSOD don't know the cause need an expert

BSOD don't know the cause need an expert

Here's the info:

BCCode:   d1
BCP1:   874CE718
BCP2:   00000002
BCP3:   00000000
BCP4:   8E224A2F
OS Version:   6_1_7600
Service Pack:   0_0
Product:   768_1

Anwsers to the Problem BSOD don't know the cause need an expert

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Hi,
Results verified by WinDBG, DumpCHK, and BlueScreenView.
The Bug_Check was D1 CAUSE atikmdag.sys ATI video driver.

BugCheck D1, 874ce718, 2, 0, 8e224a2f
Probably caused by : atikmdag.sys ( atikmdag+20fa2f )
MODULE_NAME: atikmdag
IMAGE_NAME: atikmdag.sys
FAILURE_BUCKET_ID: 0xD1_atikmdag+20fa2f
BUCKET_ID: 0xD1_atikmdag+20fa2f

atikmdag.sys dated 7/4/2012 ATI video drivers.
1.
Check with ATI Support, their on-line documentation and drivers, and ask in their forums
about any known issues.
If there are no newer versions you may need to revert to an older
stable version (check with ATI Support).
Get the Catalyst Drivers here
http://game.amd.com/us-en/drivers_catalyst.aspx

ATI - Forums
http://forums.amd.com/game/categories.cfm?catid=260&forumid=11

ATI - Support and Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx
2. Check with Gigabyte Support, their on-line documentation, and drivers. Check for updates

to the BIOS, low level chipset drivers, and the major on-board and separate device drivers.

BiosVersion = F3
BiosReleaseDate = 03/06/2009 <- check for update to the BIOS, low level chipset drivers, and the
major on-board and separate device drivers.
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = M85M-US2H
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = M85M-US2H

Gigabyte Support
http://www.gigabyte.com/support-downloads/technical-support.aspx

Gigabyte Downloads
http://www.gigabyte.com/support-downloads/download-center.aspx
3.
If the issue continues use ALL the other methods in the troubleshooters below (be sure to check

the memory).

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Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies
in this thread - top 3 answers (+1 other).
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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BCCode: D1     0x000000D1
Check these KB's
Stop error when you resume a computer that is running Windows 7 or Windows Server 2008 R2
from sleep or from hibernation: "STOP: 0x000000D1"
http://support.microsoft.com/kb/978982

Stop error on a Windows Server 2008 R2-based or Windows 7-based computer when the operating
system uses a virtual storport miniport driver to save a dump file or a hibernation file: "0x000000D1"
http://support.microsoft.com/kb/2320550

Those and 7 other KB Articles are available
http://support.microsoft.com/search/default.aspx?mode=a&query=0x000000D1&spid=14019&catalog=LCID%3D1033&1033comm=1&res=10

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Think Video drivers mainly though it can be others.
See the driver section in my generic

bluescreen troubleshooting methods below.
BIOS, low level chipset drivers and
antivirus/antispyway/security programs can also cause this.
Check the troubleshooter and

when you get to the driver and memory testing sections refer to the generic methods in next
message and then return to the troubleshooter if needed.

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BCCode: D1     0x000000D1
Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x000000D1.
This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

Important Info If You Have Received a STOP Code
If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.
A hardware device, its driver, or related software might have caused this error.
If your copy of Windows came with your computer, call
the manufacturer of your computer.
If you purchased Windows separately from your computer, Microsoft provides support.
To find contact info for Microsoft or your computer manufacturer,
Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article
Resolving STOP (Blue Screen) Errors in Windows.

These actions might prevent an error like this from happening again:
Download and install updates and device drivers for your computer from Windows Update.
Scan your computer for computer viruses.
Check your hard disk for errors.
DRIVER_IRQL_NOT_LESS_OR_EQUAL Parameters
The following parameters are displayed on the blue screen.

Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL <-- read link to see parameters
http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx
Cause
A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.
This bug check is usually caused by drivers that have used improper addresses.
If the first parameter has the same value as the fourth parameter, and the third parameter indicates an execute operation, this bug check was likely caused by a driver that was trying to execute code when the code itself was paged out.
Possible causes for
the page fault include the following:

The function was marked as pageable and was running at an elevated IRQL (which includes obtaining a lock).
The function call was made to a function in another driver, and that driver was unloaded.
The function was called by using a function pointer that was an invalid pointer.

Resolution

To begin debugging, use a kernel debugger to get a stack trace.
If the problem is caused by the driver that you are developing, make sure that the function that was executing at the time of the bug check is not marked as pageable or does not call any other inline functions that could be paged out.

BCCode: d1   0x000000d1 <-- read this link
http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html?order=votes

=========================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue.
If you could give the Blue Screen
info that would help.
Such as the BCC and the other 4 entries on the lower left.
And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box -> COMMAND   find at top and RIGHT CLICK - RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver.
(Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional, Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Check Windows System Requirements

Microsoft Windows Requirements :

1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
16 GB available hard disk space (32-bit) or 20 GB (64-bit)

This error can be due to some configuration requirements for you system. If your PC hardware is not up to par, then make sure you upgrade where necessary before continuing.