Monday, April 18, 2016

Tech Support: After Windows update getting bluescreen 1033 error on Toshiba

After Windows update getting bluescreen 1033 error on Toshiba

I have a Toshiba Satellite Pro L740 laptop and am running Windows 7 Pro.  After the Windows update yesterday, I got a blue screen upon startup with the following message:
Problem signature: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Startup Repair restored my computer by removing the updates.
Why am I receiving this error from the Windows update?  What do I need to do to fix the problem so I can update?

Solutions to the Problem After Windows update getting bluescreen 1033 error on Toshiba

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Hi Debbie,
As per the description provided, you are getting blue screen in Windows 7.
At which situation do you get BSOD (blue screen of Death) errors? Do you get it while working on a particular application/Operation or it happens randomly?
Did you make any recent changes prior to the issue?
Refer the below link to trouble below to troubleshoot blue screen issues:
Method 1)
Resolving stop (blue screen) errors in Windows 7
Note 1: Backup your data before reinstalling Windows 7.
Note 2: Data available on bad sectors might be lost when chkdsk tries to repair your hard disc.
Method 2) Run Microsoft Safety Scanner to check any Virus infections:
Microsoft Safety Scanner
Note: If any infections are detected during the scan, there might be a chance of data loss as the infected files will be deleted.
Please perform these recommended steps, review the additional information provided and post back if you are still experiencing the issue.
I will be glad to provide you with additional options.

  • Go to the Start button.
  • In the Search box, type "cmd" (without quotes) and press Enter.
  • At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
  • Restart your computer.

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