Tuesday, September 13, 2016

Cannot connect to internet

Cannot connect to internet

I am working on a friend's computer.
It is running Vista Home Premium on a Gateway quad-core 64 bit box.
Some time recently they lost the ability to connect to the internet.
Yes, I have tried system restore.
I restored from the oldest point, and there were no changes.
Gateway sent me a package with the Marvell ethernet driver.
The version on the box is already the current one.
I verified several places on the web.
They are using dial-up.
I brought the box home, ran full virus scans with no reported infections.
I am running a home network through a router.
I have W2K, XP, Vista, Linux, and Apple (yuck!) boxes running.
All of these boxes run fine and share files appropriately.
When I hook the subject box to the network, it recognises the network, and recognizes that
it is connected to the network and the internet.
Windows and antivirus updates take place.
Internet Eplorer, Firefox, and Opera each report the inability to connect.
Wireshark shows that upon opening one of these, a DNS resolution request is sent from the box, a resolution block is received.
It appears that the DNS resolution is not getting to the browser.
HijackThis! reports the following program/process issues (I will ignore add-on toolbars):
Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) ......alg.exe (File Missing)
Service: Ati external event utility - ......Ati2evxx.exe (File Missing)
Service: @%SystemRoot%\System32\CISVC.exe, -1 (CISVC) .....
(File Missing)
Service: @dfsrres.dll,-101, (DFSR), \windows\system32\DFSR.exe (File Missing)
Service: @%SystemRoot%\system32\inetsrv\iisres.dll, -300007, (IISADMIN), .......
(File Missing)
Service: @keyiso.dll, -100, (keyiso), ........(File Missing)
Service: @comres.dll, -2797, (MSDTC), .......(File Missing)
Service: @mqutil.dll, 6102, (MSMQ), .......(File Missing)
Service: @mqutil.dll, -6203, (MSMQTriggers), .......(File Missing)
Service: @%SystemRoot\system32\netlogon.dll, -102 (net logon), .........(File Missing)
Service: @%SystemRoot\system32\psbase.dll, -300 (protected storage), .......(File Missing)
Service: @%SystemRoot\system32\locator.exe, -2, (RPClocator), .......(File Missing)
Service: @%SystemRoot\system32\samsrv.dll, -1, (samss), .......(File Missing)
Service: @%SystemRoot\system32\slsvc.exe, -101, (slsvc) .......(File Missing)
Service: @%SystemRoot\system32\snmptrap.exe, -3, (snmptrap), .......(File Missing)
Service: @%SystemRoot\system32\spoolsv.exe, -1, (Spooler), .......(File Missing)
Service: @%SystemRoot\system32\ui0detect.exe, -101, (ui0detect), .......(File Missing)
Service: @%SystemRoot\system32\vds.exe, -100, (vds), .......(File Missing)
Service: @%SystemRoot\system32\vssvc.exe, -102, (VSS), .......(File Missing)
Service: @%SystemRoot\system32\wbem\wmiapsrv.exe, -110, (wmiApsrv), .......(File Missing)
Service: @%SystemRoot\system32\\Windows Media Player\wmpnetwk, -101, (wmpnetworksrv), .......(File Missing)
Service: @%SystemRoot\system32\inetsrv\iisres.dll, -20001, (wmsvc), .......(File Missing)
Service: xAudioService - unknown owner - C:\windows\system32\DRIVERS\xaudio64.exe, (File Missing)
Service: Marvell Yukon Service (yksvc) - unknown owner - RUNDLL32.exe (File Missing)

sfc reports errors in files referred to by system.ini that it cannot correct.

I am really interested in figuring out what happened!


Anwsers to the Problem Cannot connect to internet

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If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

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1. Click the button to download SmartPCFixer . Install it on your computer.  Run it, and it will scan your computer. The junk files will be shown in the scan result.

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