Wednesday, September 21, 2016

Tech Support: Computer freezes after startup; does not work in Safe Mode.

Computer freezes after startup; does not work in Safe Mode.

I don't know what happened, but I do know it has to do with the last Windows update I installed.
Though I don't know what the update is.
The computer was perfectly fine before that.
I had shut down the computer using the option to install any updates.
did its usual thing of downloading and installing the update before shut down.
It did the same when I boot it up as well.
The first it froze I thought it was because I was rushing the computer into tasks before it was fully booted up, (that's happened before),
so I restarted it and it seemed fine.

I was on it for over an hour when I left it alone for about 15 to 30 mins.
When I came back it was frozen and I couldn't even use Ctrl+Alt+Del to open the Task Manager.
I restarted it again and that's when I realized something was off as it froze the moment
the computer booted up.
Nothing I did worked.
I even tried to use Norton to do an disk optimization and some other tune-up scan but neither were completed as it froze.
I restated again and tried to do a System Restore to an earlier date, but the same thing
happened again.
It froze.
That's when I tried to see what I could in Safe Mode and Safe Mode with Networking.
The computer froze almost immediately.
Nothing is working.
Please help.
I have a Satellite Toshiba with Windows 7 64 bit.
I don't know what other information is needed.

Solutions to the Problem Computer freezes after startup; does not work in Safe Mode.

Download Error Fixer (Free)

What is the KB(Knowledge Base) number of the Windows update?
If your computer hangs when it installs updates, an automatic troubleshooter is available that can diagnose and repair the problem.

Check the link mentioned below to see the KB(Knowledge base) number of that Windows update.
Perform steps from the link mentioned below and see if it helps in getting the issue resolved.
Windows 8.1, Windows 8 or Windows 7 hangs or freezes  
Note: Check the title which reads"
My computer hangs or freezes when it installs updates"

Note: The Microsoft Safety Scanner expires 10 days after being downloaded.
To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.
The Microsoft Safety Scanner is not a replacement for using an antivirus software program that provides ongoing protection.
Please take a backup of the data to an external disk as scanning may result in data loss.

If you need any further assistance with Windows Operating System, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it.

Make Sure that your Hardware Meets the System Requirements

Microsoft Windows Requirements :

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

This error can be due to some configuration requirements for you system. If your computer hardware is not up to par, then make sure you upgrade where necessary before continuing.

Another Safe way to Fix the Problem: Computer freezes after startup; does not work in Safe Mode.:

How to Fix Computer freezes after startup; does not work in Safe Mode. with SmartPCFixer?

1. Click the button to download SmartPCFixer . Install it on your system.  Run it, and it will scan your computer. The junk files will be shown in the scan result.

2. After the scan is done, you can see the errors and problems which need to be fixed.

3. When the Fixing part is done, your computer has been speeded up and the errors have been fixed

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